Terms of service
Pre-orders
Sometimes we will offer our products on a pre-ordering system which allows the customer to purchase an item through our website before the new collection has launched. When an item is on pre-order it will state the approximate delivery date in the product description, if any issues arise the customer will be contacted.
Pricing
The price for products, delivery and other charges shown are in Australian dollars (AUD) and includes GST where applicable and unless specified otherwise. The price for Products are subject to change without notice at Studio Luho's sole discretion.
Order Tracking
Studio Luho ships all product via Australia Post with a registered tracking number. Please contact us if you haven't received your order within the time specified, and we will track your order.
Order Amendments
We are happy to accommodate amendments to your order. These include changes to size, colour, item selection, or delivery address provided your request is received before the order has been dispatched.
Please note that for security and processing reasons, we cannot alter billing addresses or apply discount codes post-payment. Should you require these specific changes, our team will cancel and refund your original order, allowing you to securely place a new order with the correct details.