Shipping policy

Shipping & Returns Policy

At Studio Luho, we take great care in preparing your order for its journey to you. All orders are dispatched from our studio in Melbourne, Australia.

Order Processing

All orders are processed and dispatched within 2 business days via Australia Post. Orders placed on weekends or Victorian public holidays will be processed on the next business day.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number.

Shipping within Australia

We offer free standard shipping on orders over $150.

For all other orders, we provide two flat-rate options:

  • Standard Shipping: $10

    • Estimated delivery is 2 to 8 business days after dispatch.

  • Express Shipping: $15

    • Estimated delivery is 1 to 4 business days after dispatch.

International Shipping

We currently ship to New Zealand, the United Kingdom and Canada using Australia Post International Express, with tracking. Rates are in AUD and shown in your local currency at checkout.

  • New Zealand: $30

    • Estimated delivery is 2 to 4 business days after dispatch.

  • Canada & UK: $60

    • Estimated delivery is 3 to 6 business days after dispatch.

Delivery times are estimates and may vary with customs processing.

International Duties, Taxes & Fees

International orders may be subject to import duties, taxes (such as VAT in the UK or GST in Canada) and carrier handling fees charged by the destination country. These are set by local customs authorities, are not included in our shipping rate, and are paid by the recipient on delivery. We recommend contacting your local customs office for information on potential charges before placing your order. Studio Luho is not responsible for these charges.

Returns

We want you to feel confident shopping with us. If your order isn't quite right, you have 14 days after receiving your item to request a return for any full-priced item.

Australian Returns

First-order returns: Complimentary return shipping on your first Studio Luho order, our way of helping you try us with ease.

Subsequent returns: For all other orders, return shipping costs are the responsibility of the customer.

International Returns (New Zealand, United Kingdom & Canada)

We accept returns on full-priced items within the 14-day return window. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return reaches us safely. Original shipping fees and any duties or taxes paid are non-refundable.

Conditions

Items must be returned unworn, unwashed, and with all original tags attached. A receipt or proof of purchase is required. Archive items are final sale and cannot be returned or exchanged unless faulty. To start a return, contact us at hey@studioluho.com.au before sending anything back. Items returned without prior approval will not be accepted.

Exchanges

We offer direct exchanges on faulty items only. For a size or colour change on a full-priced item, follow the standard return process for a refund or store credit and place a new order.

For full details, see our Returns & Exchanges Policy.