Frequently asked questions
What is the story behind Studio Luho?
Studio Luho was founded in Melbourne, born from a desire to create a new standard for modern essentials. We believe in intentional design, where every detail serves a purpose and every piece is built to last. Our garments are designed, cut, and sewn in Melbourne to ensure quality and support local makers. We focus on high-quality fabrics and classic silhouettes that form the foundation of a thoughtful wardrobe.
How should I care for my Studio Luho garments?
We use high-quality fabrics designed to age gracefully with proper care. We recommend checking the care label on each garment for specific instructions. As a general guide, gentle, cold machine washes with similar colours and air drying away from direct sunlight will preserve the integrity of the fabric and the garment's shape.
How do I find my size?
For the most confident and accurate fit, we highly recommend consulting the detailed size guide available on every product page.
Where are your products manufactured?
Our commitment to quality and supporting local makers means every single Studio Luho garment is designed, cut, and sewn right here in Melbourne, Australia. We work closely with our makers to maintain a hands-on approach and ensure the highest standard of craftsmanship in every piece.
Do you have a physical store I can visit?
Currently, Studio Luho is exclusively an online brand. This allows us to focus our resources on crafting high-quality garments and providing a seamless online experience. Stay connected with us on social media and our newsletter for updates, as we may explore pop-up shops or other retail opportunities in the future.
How long will it take to receive my order?
We aim to dispatch all orders within 1-2 business days. Once shipped, delivery times will vary based on your location. You can expect to receive your order within 3-5 business days for metropolitan areas in Australia and 5-7 business days for regional areas.
What are your shipping costs? Do you ship internationally?
We offer a flat rate for shipping within Australia. Yes, we do ship internationally to a selection of countries. You can view the international shipping rates for your location at checkout.
How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number and a link to the carrier's website. Please allow up to 24 hours for the tracking information to become active.
What is your return and exchange policy?
You have 14 days from delivery to request a return on any full-priced item. Items need to be unworn, unwashed and have their original tags attached, along with proof of purchase. Please email hey@studioluho.com.au before sending anything back, as returns sent without approval can't be accepted.
Your first Australian order includes free return shipping. After that, and for international orders, return shipping is at your cost. If you need a different size or colour, return the original for a refund or store credit and place a new order, as we only exchange directly on faulty items.
Archive pieces are final sale unless faulty. Approved refunds go back to your original payment method within 5 to 7 business days. Full details are in our Returns & Exchanges Policy.