Frequently asked questions
What is the story behind Studio Luho?

Studio Luho was founded in Melbourne, born from a desire to create a new standard for modern essentials. We believe in intentional design, where every detail serves a purpose and every piece is built to last. Our garments are designed, cut, and sewn in Melbourne in small, considered batches to ensure quality and support local makers. We focus on high-quality fabrics and classic silhouettes that form the foundation of a thoughtful wardrobe.
How should I care for my Studio Luho garments?

We use high-quality fabrics designed to age gracefully with proper care. We recommend checking the care label on each garment for specific instructions. As a general guide, gentle, cold machine washes with similar colours and air drying away from direct sunlight will preserve the integrity of the fabric and the garment's shape.
How do I find my size?

For the most confident and accurate fit, we highly recommend consulting the detailed size guide available on every product page or contacting us at hey@studioluho.com
Where are your products manufactured?

Our commitment to quality and supporting local makers means every single Studio Luho garment is designed, cut, and sewn right here in Melbourne, Australia. We produce in small batches to maintain a hands-on approach and ensure the highest standard of craftsmanship in every piece.
Do you have a physical store I can visit?

Currently, Studio Luho is exclusively an online brand. This allows us to focus our resources on crafting high-quality garments and providing a seamless online experience. Stay connected with us on social media and our newsletter for updates, as we may explore pop-up shops or other retail opportunities in the future.
How long will it take to receive my order?

We aim to dispatch all orders within 1-2 business days. Once shipped, delivery times will vary based on your location. You can expect to receive your order within 3-5 business days for metropolitan areas in Australia and 5-7 business days for regional areas.
What are your shipping costs? Do you ship internationally?

We offer a flat rate for shipping within Australia. Yes, we do ship internationally to a selection of countries. You can view the international shipping rates for your location at checkout.
How can I track my order?

Once your order is dispatched, you will receive an email with your tracking number and a link to the carrier's website. Please allow up to 24 hours for the tracking information to become active.
What is your return and exchange policy?

We want you to be completely satisfied with your purchase. You can request a return for full-priced items for a refund, exchange, or store credit within 14 days of receiving your order. Sale items are eligible for an exchange or store credit only. For a detailed breakdown of our policy, including conditions for returns and the process for exchanges and faulty items, please visit our Returns & Refunds Policy page.