Refund policy

Returns & Exchanges Policy

We want you to feel confident shopping with us. If your order isn’t quite right, you have 14 days after receiving your item to request a return for any full-priced items.

Australian Returns

  • First-Order Returns: Enjoy complimentary return shipping on your first Studio Luho order—our way of helping you try us with ease.

  • Subsequent Returns: For all other orders, customers are responsible for the cost of return shipping.

International Returns (New Zealand, Canada & UK)

We accept returns on full-priced items from our international customers within the 14-day return window.

Please note that for all international returns, the customer is responsible for the full cost of the return shipping. We recommend using a reliable, tracked shipping service to ensure your return reaches us safely. Original shipping fees and any duties or taxes paid are non-refundable.

General Conditions for All Returns

  • Eligibility: To be eligible for a return, your item must be in its original condition: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

  • Sale Items: Sale items are eligible for exchange or store credit only.

  • Final Sale Items: Final sale items cannot be returned or exchanged unless deemed faulty.

  • How to Start a Return: To start a return, please contact us at hey@studioluho.com.au. Items sent back to us without first requesting a return will not be accepted.

Exchanges

We only offer direct exchanges if an item is deemed faulty. For a change of size or colour on a full-priced item, please follow the standard returns process for a refund or store credit and place a new order for your preferred item.

Faulty or Incorrect Items

If your item is faulty (e.g., a manufacturing defect) or incorrect due to a fulfilment error (e.g., wrong size or style sent), we will cover all associated shipping costs. Please contact us at hey@studioluho.com.au as soon as possible with photos of the issue so we can assist you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.