Refund policy

Returns & Exchanges Policy

We want you to feel confident shopping with us. If your order isn't quite right, you have 14 days after receiving your item to request a return for any full-priced item.

Australian Returns

First-order returns: Complimentary return shipping on your first Studio Luho order, our way of helping you shop with ease.

Subsequent returns: For all other orders, return shipping costs are the responsibility of the customer.

International Returns (New Zealand, United Kingdom & Canada)

We accept returns on full-priced items within the 14-day return window. Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure your return reaches us safely. Original shipping fees and any duties or taxes paid are non-refundable.

Conditions

Items must be returned unworn, unwashed, and with all original tags attached. A receipt or proof of purchase is required.

Archive items: All products in the Archive are final sale and cannot be returned, exchanged, or refunded unless deemed faulty.

To start a return, contact us at hey@studioluho.com.au before sending anything back. Items returned without prior approval will not be accepted.

Exchanges

We offer direct exchanges on faulty items only. For a size or colour change on a full-priced item, follow the standard return process for a refund or store credit and place a new order.

Faulty or Incorrect Items

If your item has a manufacturing defect or we have sent the wrong size or style, we will cover all associated shipping costs. Contact us at hey@studioluho.com.au as soon as possible with photos of the issue.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5 to 7 business days. Your bank or payment provider may need additional time to post the refund.

United Kingdom Customers

If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. Contact us to tell us you wish to cancel, then return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after we receive the goods or receive evidence that you have sent them back.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including the Australian Consumer Law, such as rights that may apply if goods are defective, not as described, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about an exchange or report a faulty item, contact us at hey@studioluho.com.au.